Why the future of retail is less ‘Minority Report’ and more ‘Stand By Me’
As an industry, retail isn’t doing enough to reach and inspire customers, at least in the way they want to be engaged. Retailers need to be clear-eyed about the future and adapt accordingly.
Who Owns Cross-Channel Marketing?
As the number of ways we can see and reach customers grows, seemingly at an exponential rate, retail organizations also become more complex. More sharing is needed. Meeting calendars are filling up faster than ever. When an initiative touches marketing, online/mobile, store visits, and tech, who owns it? Everyone? No one?
3 Reasons Why Joann Fabrics Should Be on Every CMO’s Radar
Joann Fabric and Craft Stores is one of the leading specialty crafts and fabrics chains in the country, but what you may not know, and what retail marketers should be paying attention to, is Joann’s cutting-edge omnichannel marketing and customer engagement.
Who Does Omnichannel Best? (Part 2)
With so many retailers focused on “omnichannel” and today’s dominant channels being web/mobile and physical stores, our industry needs to talk more about data linking the two.
Why You Should Be Glad the Customer in Your Store is Looking at Her Phone
Consumer sector leader, Andrea Wasserman, discusses some of the many ways retailers can use Wi-Fi to provide a better experience for the customer walking around their stores, phone in hand.