Retailers Using Stores for Turnarounds and Growth
After my last post about what’s working in retail this year, I had a conversation with Euclid Analytics (a client) about how specific store initiatives are being launched by companies at different points in their lifecycles. Sometimes, stores are a turnaround weapon on a seemingly-digital battleground. In this podcast, Best Buy’s chief digital officer talked […]
Leveraging a Retail Store Presence
As company after company has filed for bankruptcy or announced mass store closures, I’m reminded both of my question about how retailers are measuring stores and my ideas for how retailers can use stores to enhance the customer experience. Regardless of whether retailers are thinking about either of these topics, there are obvious ways to […]
Why 1:1 Marketing is So Hard
Four factors holding back broad adoption of mass personalization…and why there’s still hope. Personalization fatigue Personalization. Tailoring. 1:1 marketing. It is clear that marketing executives have grown weary of venders overusing these buzzy terms. B2B marketers, however, didn’t conspire to drive their customers crazy by all using identical language. There’s a real opportunity for […]
6 Omni-channel Retailers to Keep Your Eye On
In today’s interconnected and digital world, consumers expect excellence and relevance when interacting with the brands they love. Shout-out to these 5 brands who are setting the stage for a truly omni-channel world.
How Retailers Are Bridging the Physical-Digital Gap
Industry expert, Andrea Wasserman, digs in on one of Shoptalk's overarching themes: How retailers are creating hybrid experiences to bring their customers the best of both stores and online/mobile.